Terms of service.

• These terms govern your use of the SleekRide Solutions partner platform (this website + the provider portal).
• Becoming a provider also requires accepting our Provider Agreement, which covers the working relationship (vetting, payouts, service standards).
• Disputes go to binding arbitration in North Carolina — with a 30-day email opt-out from the day you accept.
• We can change these terms; we'll email you 30 days before material changes take effect.

Sleek Ride Solutions, LLC is a North Carolina limited liability company operating sleekridesolutions.com, sleekride.com, and the connected provider portal at /provider/*. These terms apply to anyone using the partner platform — applicants, active providers, and casual visitors browsing the site.

• You must be 18+ and authorized to enter into binding agreements on behalf of your business.
• Your business must be properly licensed in the jurisdictions where you operate.
• You must carry the insurance coverage required for your service category (general liability, garage keepers where applicable).
• You must be in compliance with all applicable laws + tax obligations in your operating jurisdictions.

• You're responsible for keeping your login credentials confidential.
• You're responsible for everything that happens under your account, including actions by employees you authorize.
• You must promptly tell us about any unauthorized access at main@sleekride.com.
• One provider account per business. Operating multiple shops? Contact us — we'll set up a multi-location structure.

We aim for 99.9% uptime but the platform is provided as-isand may have planned or unplanned downtime. We're not liable for revenue lost during outages, but we'll communicate proactively about scheduled maintenance and credit subscription fees on a pro-rata basis if outages exceed reasonable thresholds (TBD by counsel).

All current pricing is published on /pricing and is subject to the explicit placeholder note there. For the testing phase:

• Standard tier: home zip free, additional zips $1/mo each.
• Priority tier: $8/zip/mo.
• Exclusive tier: $35/zip/mo.
• Per-booking platform fee: 15% on Standard zips, 10% on Priority + Exclusive zips.

Subscription billing happens via Stripe, monthly, automatically. Payouts on completed jobs flow via Stripe Connect. Refunds + chargebacks may result in transfer reversals on your Connect account; we'll notify you and email a copy of the dispute notice when this happens.

We may change pricing on 30 days' advance notice.

• Use the platform to break the law (ours, yours, the customer's, anyone's).
• Misrepresent your business, certifications, or insurance status.
• Reverse-engineer, scrape, or attempt to gain unauthorized access to our systems.
• Send spam or marketing messages to customers via the in-app messaging system.
• Discriminate against customers based on a protected class.
• Resell or sublicense access to your provider account.
• Use customer data acquired through SleekRide bookings for purposes outside the platform without explicit customer consent.

We won't sell your data or share your customers with other shops. In return, you agree not to take SleekRide customers off-platform: don't solicit them for direct booking, don't offer to discount in exchange for paying outside SleekRide, don't hand out a card with your direct number when they came through the platform.

The full non-circumvention scope (including the period after a job ends, marketing-list usage, and what counts as a “SleekRide-acquired” customer) is detailed in the Provider Agreement.

• The SleekRide name, logo, and visual identity are owned by Sleek Ride Solutions, LLC. You may use them only as we authorize (Pro tier co-branding, social media tags, etc.).
• Photos you upload during a job remain your work product, but you grant us a non-exclusive license to display them to the customer + use de-identified versions for platform improvement.
• Aggregated, de-identified usage data belongs to us.

The platform is provided “as is” and “as available”without warranties of any kind. We don't guarantee any particular level of booking volume, lead quality, or revenue. Customer behavior is outside our control.

To the maximum extent permitted by law, Sleek Ride Solutions, LLC is not liable for indirect, incidental, special, consequential, or punitive damages, or any lost profits or revenue (whether direct or indirect), arising from or related to your use of the platform. Our total liability for any claim is capped at the greater of (a) the platform fees you paid us in the 12 months before the claim, or (b) $100.

You agree to indemnify, defend, and hold harmless Sleek Ride Solutions, LLC, its owners, officers, employees, and agents from claims arising out of (a) the work you perform on a customer's vehicle, (b) your violation of these terms or applicable law, or (c) your misuse of customer data acquired through the platform.

• You can close your provider account at any time by emailing us. Active subscriptions are cancelled at the end of the current billing period.
• We can suspend or terminate accounts that violate these terms, the Provider Agreement, or applicable law — with immediate effect for serious violations (fraud, customer harm) and with 30 days' notice for non-serious violations where the issue can be cured.
• Termination doesn't void completed payouts or our retention of historical booking records (per the privacy policy).

Binding arbitration.Any dispute arising out of or related to these terms, the Provider Agreement, or your use of the platform will be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitrator's decision is final. Each party bears its own costs unless the arbitrator awards otherwise.

Class action waiver. Disputes will be arbitrated individually. You and we both waive the right to participate in any class, collective, or representative action.

30-day opt-out. You can opt out of the arbitration + class action waiver provisions by emailing main@sleekride.com with “Arbitration opt-out” in the subject line within 30 days of accepting these terms. Opting out doesn't affect your access to the platform.

Venue for non-arbitrable claims. Any claim that ends up in court despite the arbitration clause goes to state or federal court located in Iredell County, North Carolina.

These terms are governed by North Carolina law, without regard to conflict-of-laws principles.

We'll email every active provider at least 30 days before any material change takes effect. Continuing to use the platform after the effective date means you accept the change. If you don't agree, close your account before the change takes effect.

Questions, requests, opt-out notices: email main@sleekride.com.

Sleek Ride Solutions, LLC
Statesville, NC
main@sleekride.com