Legal
Cancellation & refund policy.
Plain rules, no fine-print ambush. We charge a small flat fee for late cancellations to cover the blocked slot. Everything else comes back to your card.
Draft — pending attorney review.
This page is a plain-English starter draft. Sleek Ride Solutions, LLC hasn’t cleared it with counsel yet. Nothing on this page is legal advice. Before any binding transaction (purchase, insurance policy, service agreement), this page will be finalized by a licensed attorney.
The fees
Every SleekRide appointment you pay for up front falls under this policy the moment you book. We apply the cancellation fee based on the time your cancellation is received relative to your scheduled start time. Whatever's left after the fee comes back to the card you paid with.
- NO FEE
More than 24 hours before your appointment
- $30 FEE
2 to 24 hours before your appointment
- $50 FEE
Less than 2 hours before, or after your appointment has started
Fee is capped at what you paid. If your booking total was less than the fee, we simply keep the booking total — no negative refund.
How refunds reach you
Refunds process through Stripe immediately and usually land back on your card in 5 to 10 business days — the exact timing is set by your card issuer, not us. We'll email you a confirmation the moment the refund is initiated.
You can always cancel
Even if the fee eats your whole refund, you can still cancel. Cancelling frees the slot for someone else and lets your provider reallocate their day. We'll take the cancel, no guilt trip.
Rescheduling is free
If you want to move your appointment instead of cancelling, there's no fee — as long as the new window is at least 24 hours from now. Use the Reschedule button on your appointment page to pick a new time.
Questions?
Email main@sleekride.com and we'll sort it out.