Five standards. Every job. Written down.
Customers hand us their cars. Providers hand us their livelihoods. Both deserve to know exactly how this works, so here it is: what we expect from every shop in the network, what happens when a job goes sideways, and what protects you while we sort it out.
The standards
What every SleekRide provider agrees to.
You acknowledge these when you apply. They're short on purpose. A shop that does work it's proud of already meets all five.
1. Care
Treat every vehicle like the owner is standing next to you. On SleekRide, one effectively is: customers watch the job move on a live tracker.
2. Insurance
Keep general liability current, plus garage keepers coverage when the work calls for it (brokers carry E&O instead). Your certificate goes on file before jobs route to you, and a lapse pauses new jobs until it's restored.
3. Document every job
Before, during, and after photos through your provider portal. The customer sees them live on their tracker. Your photos are also your best defense if anything is ever disputed.
4. Communicate
Decide on new bookings inside the 1-hour window. Show up inside the scheduled window. Keep the conversation on the platform, where it protects both sides.
5. Own problems
Things go wrong in this business. Report damage immediately, cooperate with the investigation, and make it right. Hiding a problem is what ends partnerships.
The system
When a job goes sideways, here's exactly what happens.
Every completed job asks the customer for a rating. During the beta those ratings stay internal: the SleekRide team reads every single one. Most are five stars and nothing happens except you building a track record.
A low rating or a damage report starts a human look, by a person, never an algorithm. We read the booking thread, look at your job photos, and hear both sides before anything is decided.
Reviews flag, humans decide
Ratings of 3 stars or under and every damage report get a same-day look from the SleekRide team. Nothing about your account changes automatically.
Consequences climb a ladder
Documented warning first. Temporary pause from new jobs second. Removal from the network last. Severe cases (a safety risk, fraud, working uninsured) skip straight to an immediate pause while we investigate.
Costs, never fines
You cover real costs you cause. Cancel a job you accepted and the stranded processing cost nets against your next payout. Damage a vehicle and your required insurance handles it. SleekRide never invents a penalty fee on top.
Due process
Your livelihood gets due process.
Accountability only works if good shops can trust it. Every enforcement decision at SleekRide is made by a person, on evidence, in writing.
Published first
These standards are public and acknowledged at signup. You will never be held to a rule you didn't see.
You're heard before penalties land
When something is reported, you're told what was said and you respond with your evidence. Your job photos count. Immediate safety pauses are the one exception, and you still get heard during them.
Decisions in writing, paths back
Every decision comes by email with the reason. Disagree? Reply and a human reviews it. Fix the cause (insurance restored, investigation cleared) and a pause lifts.
Do work you're proud of. We handle the rest.
That's the whole deal. The binding fine print lives in the provider agreement; this page is the plain-English version we actually run on.
Apply now